One King Telecom Business Phone System is powered by Asterisk and Skype for Sip.

Features at a Glance:

Native support of SIP, IAX, and ZAP clients (other endpoints are supported through custom extensions)
Supports all Asterisk supported trunk technologies
Modular, with online repository to add/upgrade features in the interface
Reduce long distance costs with LCR and powerful pattern-based outbound routing
Route incoming calls based on time-of-day, DID, Caller ID
Create interactive Digital Receptionist (IVR) menus
Design sophisticated call groups
Automated Appointment Scheduling (Automated Calls to your clients)
Personal find-me follow-me
Manage callers and implement call centers with Queues
Upload custom on-hold music (MOH)
Search company directory, based on first or last name
Detect and receive incoming faxes
Share administrative duties
Backup and Restore your system
Save audio recordings of calls
View call detail reporting with asterisk-stat
View extension and trunk status with Flash Operator Panel
View conversation recordings with Asterisk Recording Interface (ARI)
 

The list of features contained in and shipped with every Asterisk PABX is massive and growing everyday.

• Name - This is the unique name for our Appointment Reminder. We have entered Dr Office Demo.
• Enabled - We have set this to YES. That means that the Appointment Reminder will run as scheduled. Note: You can easily disable an Appointment Reminder by simply toggling this option to NO.
• Daily Start Time - Here we set the Time of day that we want the Appointment Reminder to start. We have set our's to 9am.
• Daily End Time - This is the time of day we want our Appointment Reminder to stop. We have set this examples to 4pm.
• Max Advance Notice - This is the field that we will use to select how many days ahead of the scheduled appointment we would like to place a reminder call. We have selected 2 days.
• Retry Count - Here we can tell the Appointment Reminder how many times to retry a recipient if it is unable to reach them. In our example we have set this retry count to two.
• Retry Delay - We can use this field to specify how long between a failed attempt to retry and reach that recipient. We have set our retry delay to 3 hours. Note that if the 3 hour retry land's after the appointment reminders daily endtime the reminder will be attempted again the following day.
• TTS Engine - This is the text to speech engine used. Unless you are an advanced use this should be set to the default of flite.
• Fixed Caller ID - This is the phone number that the call should appear to come from. For our example we are using the Doctor's Office main number for easy identification by the recipients.
• Caller ID Name - This is the name that should be used for internal reminders.
• Outbound CID Mode - We can set this to Fixed to use what we have specified or default to use the system default.

• Initial Greeting - This is the first message played to the recipient. You can record a custom greeting if you would like or use the default however be sure to include a message similar to the following: "This is an Appointment Reminder....". We have elected to use the default.
• Say Name - Select whether you would like the recipients name to be said. If selected it will use Text To Speech to read the name of the person associated with the reminder. We have set this to yes.
• Date Announcement - We have elected to use the default announcement which says: "You have an appointment scheduled on...".
• Say Appointment Date - This is selected to enable or disable the Date announcement from the previous step. We have selected Yes.
• Instructions - You can use default or custom instructions for the recipient. We have elected the default which say: "To confirm this appointment press ONE, to cancel press TWO, to request you appointment be rescheduled press THREE". You can record a custom message to be played here, however it must follow the outline listed above.
• Customer Service Extension - This is the destination a recipient is sent to if they select ZERO for customer service. We have routed our demo to our operators extension.
• Reschedule Behavior - This is what happens if the recipient selects THREE to have there appointment rescheduled. We can elect to either have the call transfered or simply log the action for a call back. We have selected Transfer.
• Reschedule Extension - This is only used if the Reschedule Behavior in the previous step is set to Transfer. We have our example being re-routed to a queue that contains our scheduling staff.

• Daily Report Completion Emails - These are the email addresses that will be sent the daily report. In our example we have specified the office manager.
• Email From - This is the email address that the report will appear to come from.
• Attach As - You can select either a CSV or Plain Text file.

We will now click Save to save our new Appointment Reminder.

Manage Recipients
We are now automatically taken to the recipients section. This is where we will specify the recipients of the Appointment Reminder. The first thing you will notice at the top is the bulk upload tool. This is a great way to upload multiple recipients quickly.

First we we need to create our CSV file. We use excel or some other editor to create our file in this format.




Once saved as a CSV we will select Choose File and then select our newly created CSV. Once it is selected we can choose our action which will be the default of appending to an existing list, since our list is blank this new data will be all that is there.



We can now select Upload. If we created our CSV properly we will now see the following data populate under the Recipient List section.

We have properly formated our CSV and we see that all the names, numbers and appointment data is correct! However we now remember that we forgot to add one recipient to our list. We can easily add that recipient in the NEW field.


Simply click save after inputting the additional recipient's information.

We can see that the recipient has been added to our list!