Time Based Routing of Incoming Calls

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Time Based Call Routing

 Whats the point of keeping the customer on phone, pressing 1 2 3 and and on hold music when he is calling Off Hours?

Time based routing feature allows you to specify where calls should be routed at specific periods of the day and/or specific days of the week.

Your staff may only be available at certain times of the day or are located in different time zones. For example, you may have a call center that operates during regular business hours and another that process calls after hours and on the weekends. Time router will automatically route calls based on your selected settings, greatly increasing the operational efficiency of your organization

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